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Returns policy

Thank you for shopping at butik21.co.uk! We are grateful for your business and hope that you enjoy our products.You have the right to cancel an order without reason within 14 working days of receiving goods (does not apply to business to business transactions). If you wish to return goods within this 14 day period, please send us an e-mail at info@butik21.com so that we can advise you on how to proceed. You can also contact us by telephone on 0046 8 27 88 50.

In your email, please include your invoice number or order number and the reason why you want to cancel your order. We will reply to your email with instructions on how to proceed. If you prefer to contact us by telephone, please have your order/invoice number to hand. Please remember that the goods are your responsibility while they are in your care. Returned goods that are damaged or used will not be accepted.

If you have received the wrong products or your order arrives damaged; we will cover the return postage. However, we will only cover the cost of return postage using Standard Post or Recorded (Tracking and/or Signature) Postage Service. We will not cover any further costs above these sums. 


Return Address:
Butik21
Box 110 50
161 11 Bromma
Sweden