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Terms and conditions for United Kingdom

If you have any furhter questions after reading our Terms and conditions please e-mail us at info@butik21.com or call +46 8 27 88 50. We speak english.
 
1. Purchase 
There is only a a contract for purchase when Butik21.co.uk confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by butik21.co.uk. If the delivery time is changed in the order, the client will be notified as soon as possible. Butik21.com has ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop with us, you must be 18 years of age or older.
 
2. Price 
The prices include VAT of 25%. After the order has been confirmed the price can only change due to circumstances beyond our control.  For example, significant changes in commodity prices, currency fluctuations or amended VAT. No handling costs are added.
 
If there is a change in price the customer can cancel the order without any cost.
 
3. Shipping cost
The shipping cost to UK is 45 SEK, which is about £5 depending on currency fluctuation.
 
4. Payment Options / payment terms 
4.1 Invoice 
Unfortunately we cannot offer invoice to our customers in the UK at this moment. 

4.2 Card Payment 
You can pay with VISA / MasterCard or Eurocard without any extra charge.  
 
5. Deliveries 
Products in stock are normally sent same day if the order is made before 16.00 (GMT +01.00). 

Delivery to the UK takes about 2-4 days. 
  
In cases where a product must be ordered from supplier delivery times may be up to four weeks. Some sizes or colours can be sold out before we have time to update the store. We inform customers about the estimated delivery time and the customer have the right to cancel to order without any cost.
 
6. Delivery Delays 
Sometimes delivery delays may occur that are out of our control. For example when a supplier can not meet its delivery obligations to us. If this happens, we have no liability to the customer for the damage that the delay achieved.
 
We will inform the customer, via the e-mail address given, about any delays as soon as we get information about them.
 
7. Risk of transportation 
We are responsible for the transportation to our customers. You, and the carrier, are responsible for contingent transportation back to us. 

8. Damaged goods 
When you receive your products it is important to check so they are not damaged. If the products are damaged or incorrect in any way contact us as soon as possible via e-mailinfo@butik21.com
 
9. Right to cancel a purchase
We offer 30 days of "open purchase" which means you can send the product back within 30 days and get your money back. For the use of Right / Open purchase the customer pays for shipping back to us. You can only get you money back if the seal is unbroken and the packaging is intact.
 
10. Complaints 
If you want to complain about a damaged or defective product, you should contact us via e-mail as soon as possible. We will  give you further instructions by e-mail. Remember that you are responsible for the freight back to us.
 
11. Repayments 
Refunds are made to your bank account or the way the customer suggests. The refund is made as soon as possible after we have received and accepted your return.
 
12. Reservations 
We reserve the right to changes in prices due to large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during Force Majeure below.
 
13. Force Majeure 
In the event of war, natural disaster, industrial action in the labor market, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement / pledge, shall constitute we are released from our obligations to fulfill those agreements and/or pledges.